Privacy Policy

HILO Roofing Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or submit an enquiry.

1. Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Phone number
• Property postcode
• Details relating to your roofing enquiry
• Any information you voluntarily provide via our contact or quote forms

2. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes and roofing services
• Communicate with you regarding your request
• Improve our services and customer experience

We do not sell, rent, or trade your personal data to third parties.

3. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent - when you submit a form
• Legitimate interest - to respond to enquiries and provide requested services
• Contractual necessity - where applicable for service delivery

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Your data is stored securely and only accessed by authorised personnel.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

6. Third-Party Services

We may use trusted third-party platforms (such as form or CRM providers) to manage enquiries and communications. These providers are expected to be UK GDPR-compliant and only process data on our behalf.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We may also use tracking code to understand website performance and improve user experience. Where required, cookie preferences should be managed via a cookie notice or settings tool.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Service area: Worcester, United Kingdom